How do I contact Facebook if I have problems? Anyone who uses Facebook on a daily basis or has to manage advertisements in Facebook Ads and Pages will be familiar with the situations in which Help and information a Facebook expert is needed. For example, advertising accounts are blocked, you have no access to your Facebook account, pages cannot be added to the Facebook Business Manager, ads are not displayed. All of these are things that every advertiser on Facebook has certainly had to deal with at some point and knows how nerve-wracking the whole thing can be. For a Adviceor Account information or The campaign There are different methods to get the right solution.
For problems with ads, campaigns or pages etc., Facebook first points out various ways to find a solution to your problem: Either solve it on your own using the Facebook Help Center or create a Support-Ticketto resolve your issue or receive advice. Another alternative is to chat with support via Facebook Messenger. We describe exactly how you can use the various offers in this blog post.
Facebook Help Center
The general Facebook help area should be the first port of call for private individuals who have problems with the Facebook interface or certain applications. Various solutions for common problems with the social platform are presented here.
To find the right article, you should search for problems in bullet points. If you can’t find what you’re looking for, Facebook offers the opportunity to exchange ideas with other users on the topic. The help section provides you with very detailed instructionsthat will guide you step by step to solve your problem, unless you have an exceptional request. If the problem concerns the Business area of an account, you will be taken to the bottom of the page to Help Center for Businesses forwarded.
Here, too, common problems are addressed first. You can choose from different categories to gradually guide you to the correct entry in the help section.
TIPP: If you change the language to English you can optimize the results of the help area, as this in more detail than the German offer. You can set the language at the end of the page:
If you know the feeling of still not having found the right answer after endless searching and it seems as if only a Facebook employee can help, there are additional options. Many users can use the function to chat with a Facebook employee.
That sounds like a relief at first. Unfortunately, not every Facebook user has the opportunity to do this. From experience, we can say that this function even disappears from time to time and may reappear at any time. You can easily find out whether you have the opportunity to contact Facebook Support via Messenger by using this Link open.
This page will open and if you have the option to start a chat among the 6 tiles, you have access to the chat function. Otherwise, you will not find anything else on this page.
This is how you should find the chat option displayed.
If you are able to start the Ads Support Chat, you must first create a Formulate with your request. You will then be redirected to Messenger until a representative contacts you. Once this has happened, your case will receive a ticket that you can always refer to if you have further questions.
Often, however, the employees have only limited access to your account and will suggest that you request a review of your problem using official forms. How much support can do for you depends on your individual problem.
Facebook Advertiser Support im Businessmanager
If you use the Business Manager via you have the settings displayed in the top right corner and the help, which is marked with a question mark. This can be used to create a support ticket for specific topics and advertising accounts, so that support can contact you by email. If you have problems selecting the advertising account, you can also send the ticket in the Ads Manager within the relevant advertising account, so that the correct account is selected from the start. The creation in the Ads Manager described in detail:
Contact Facebook Advertiser Support via Ads Manager
In the new view, you also have the question mark on the left side to create the ticket. After you click the create button, a form will appear:
As mentioned, the appropriate advertising account has already been selected. After the form has been submitted, support should contact you by email shortly. Unfortunately, we also hear of cases where no one has responded or where it took several weeks for a response.
Facebook Ads support via email and phone
Telephone numbers are hard to find on the Internet and if you do, you will almost certainly not find a Facebook employee on the other end of the line. E-mail addresses such as “[email protected]” or “[email protected]” also seem plausible, but the probability of a response is also quite low. Issues As an advertiser or private individual stuck in an unsolvable problem, you often seem to be left alone and Support appears unreachable to be.
From experience we can say that the Ads Support is often difficult to contact and in the end you have to help yourself or you can only wait for the objections against blocking etc. to be processed via forms. Over time, however, you can find out a few tips and tricks that lead to an acceptable solution at the end of the day.
Basically, you should use the experience of others to solve the problem yourself in the first place. Even if it seems easier to have the problems solved by support, this will quickly exhaust or overload the support capacity, meaning that it can work even more slowly.
In addition, you will get to know the Facebook interface better and better through your own research and will be able to help yourself more and more often, which will eventually make you an expert yourself.
our range
If you have any specific questions, we as an agency will be happy to look into your problem. We must of course expressly state that we are not the official Facebook support and have no insight into your accounts or reasons for blocking. If we can help you with our experience, we will of course be happy to support you and hope to be able to help you with our advice. Through our customers and by managing many advertisements and the associated advertising account, we have already been able to gain a lot of experience and as an agency we have been able to solve every problem our customers have had.
Please contact us via our contact page.
We hope this article was helpful to you. We keep our fingers crossed that you will find your solution – Don’t lose your nerve!
Frequently asked questions
When should Facebook Ads Support be contacted?
If you have a problem with your Facebook Ads, you can try to solve it yourself in the help section. If that doesn’t work, you can contact Facebook Support. However, keep in mind that it can take a relatively long time to get a response.
How are Facebook Ads actually placed?
To run Facebook Ads, you need to go to the Ads Manager. There you can set your target audience, budget, and images or videos and create your own ad in no time.
How long does it take to review Facebook Ads?
Before the ads are published, Facebook checks whether they comply with the advertising guidelines. This check should normally take place within 24 hours.
